Get Into Customer Service

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Get Into Customer Service

295.00

Attain requisite skills required to enter Customer Service. Course is taught nights and weekends for 3 hours. Once the course is completed a graduate certificate will be mailed to you. Course materials are presented. Please call for current schedule.  Areas addressed and agenda is the following:

Instructor: 20+ Years Operational Experience| MA, MBA or DBA, PhD | Industry Certification

  • Customer Service Terminology
  • Customer Service Concepts
  • Directing Incoming Calls
  • Taking Messages
  • Provide General Information
  • Distributing Mail
  • Maintaining Stock and Supplies
  • Performing Errands
  • Work Prioritization
  • Facilitate Research
  • Coordinating Travel
  • Standard Secretarial, Administrative and Clerical Duties
  • Order Processing
  • Purchase Orders
  • Correspondence
  • Account Management Support
  • Rapport Building
  • Phone / Email Etiquette
  • Managing Pressure and Deadlines
  • Outlook (Fundamentals)
  • Excel (Fundamentals)
  • Directives

 

 

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