Course Length: 2.5 Hours

Location: Imperial County Office

Instructor: 20+ Years Operational Experience| MA, MBA or DBA, PhD | Industry Certification

Course: Tier 1 Delinquent Customer Handling

Course Agenda:

• Delinquent Customer Management
• Delinquent Customer Topics
• Billing Systems
• Aged Trial Balance
• Receivables
• Collections
• Saving the Relationship
• Feedback Loops
• Handling Customer Excuses
• Common Pitfalls and Mistakes